Exploring the Benefits of Retaining a Local Contact Centre for Air NZ’s Manila Contract
In today’s globalized world, many businesses choose to outsource their customer service operations to offshore contact centers. However, when it comes to important contracts like Air New Zealand’s Manila contract, there are numerous benefits to be gained by retaining a local contact centre rather than opting for an offshore solution.
A Personal Touch
One of the primary advantages of working with a local contact centre is the ability to provide a personal touch to Air New Zealand’s customers.
Enhanced Communication
Retaining a local contact centre for Air New Zealand’s Manila contract can lead to enhanced communication, thanks to the elimination of language barriers and nuances. When customers can communicate effortlessly with contact centre agents, the chances of miscommunication and frustration are significantly reduced. This can result in higher customer satisfaction levels and happier customers overall. #communicationiskey #languagesupport #languagenoissues
Improved Availability
Another significant benefit of working with a local contact centre is the potential for improved availability. Air New Zealand’s customers can enjoy shorter waiting times and quicker responses to their queries by working with a local team. A local contact centre can be more accessible during local working hours and public holidays, resulting in 24/7 support for Air New Zealand’s valued customers. #quickerresponse #available24/7 #shortwaitingtimes
Cost Savings
Contrary to popular belief, retaining a local contact centre can result in cost savings for Air New Zealand. By working with a local provider, Air New Zealand can avoid additional expenses such as international call charges, time zone management, and potential cultural training requirements. Furthermore, local centres may offer competitive pricing due to lower overheads, making it a cost-effective option for Air New Zealand’s Manila contract. #costsavings #competitivepricing #valueformoney
Strengthening the Local Economy
By choosing to retain a local contact centre, Air New Zealand can also contribute to the growth and development of the local economy. Investing in local businesses creates job opportunities, boosts the local workforce, and stimulates economic growth. Additionally, supporting local enterprises fosters stronger community ties and demonstrates Air New Zealand’s commitment to the local market. #supportlocal #jobcreation #economicgrowth
Summary
In , retaining a local contact centre for Air New Zealand’s Manila contract offers numerous benefits. From providing a personal touch to enhancing communication, improving availability, and even contributing to the local economy, there are clear advantages to be gained from working with a local partner. While offshore contact centres may offer cost savings in some cases, the value of a local contact centre cannot be understated. Ultimately, by choosing to retain a local provider, Air New Zealand can ensure a superior customer experience and reinforce its commitment to the local community.[5]
Unveiling the Power of Trees: Five Ways They Can Help Solve the Climate Crisis
Kromek’s Stock Surges 24% on Landmark Contract Win with US Department of Homeland Security